Booking Terms and Conditions

To book on this site you must be over 18 years of age. You must have authorisation to use the credit card. The person effecting the booking is deemed to have accepted terms and conditions on behalf of all people named in the booking.

 Standard Terms and Conditions - Amendments to bookings can be made up to 30 days prior to arrival, subject to room and rates availability, without an additional administration fee or penalty applying. Amendments made within 30 days of arrival will attract a $25 amendment fee and will be accepted subject to room availability, rate availability and the terms and conditions of sale that were applicable at the time of the original booking. If either the room availability, or rate availability, or conditions of sale are not able to be met, the amount paid on the original booking can be credited towards a new booking, less the amendment fee, and new terms and conditions of sale will apply.

The amendment fee may be waived if the new amended booking price is higher than the original booking price, for example, amending a booking to a higher price room type such as pool view, or amending to a higher price season or package.

Cancellations made prior to 72 hours before arrival will be charged a $25 cancellation administration fee plus the online booking fee if booked online. The remaining deposit or room payment will be credited in the same method that payment was received. Bookings cancelled within 72 hours of arrival will be charged at the equivalent of one night's accommodation fee. Any refunds due will be credited in the same method that payment was received. The booking fee will not be refundable.

All fees are charged in Australian dollars (AUD) and all reservations are processed at our trading address of 122 Ferny Avenue, Surfers Paradise, QLD, Australia. Surcharges may apply on certain dates within the travel period. These will be specified at time of booking

If at any time a value add or inclusion or bonus is sold as part of a package, that portion of the package is deemed to be included wholly within the package and may not be dissected, removed or redeemed for cash even in the event that the portion, inclusion, value add, or bonus is not utilised.

Amendments and cancellations to reservations may be made by email on book@paradiseresort.com.au quoting your booking reference number or by calling +61-7-55794444.

For accommodation portion, at least one person staying in the room must be 18 years of age or older.  Children are deemed as being aged 0-12 years inclusive while 13 years and over are deemed as adults. For Tours and extras, different age categories may apply and are outlined on each extra at time of booking. All rates are subject to availability. Check in time is from 2.00pm (1400hrs). Check out is 11.00am (1100hrs).

Sale Terms and Conditions - Additional Sales Terms and conditons may apply in addition to the above standard terms and conditions or in replacement of the standard terms and conditions. These will be specified at time of booking and listed on our terms and conditions page here.